Main points
- Nova Poshta users are reporting problems with accessing the mobile application, which does not open or works incorrectly.
- There were difficulties contacting the support service, and it is impossible to reach the operator.
Ukrainians complain about a failure in Nova Poshta: what happened / Nova Poshta
There may have been a glitch in the operation of Nova Poshta services. However, users' opinions were divided: for some users everything works, and for others it doesn't.
What is known about the crash in the “Nova Poshta” application?
Users are reporting problems accessing the mobile application – it does not open or works incorrectly, Insider writes.
There have also been difficulties with contacting the support service: it is currently impossible to reach the operator. The reasons for the failure have not yet been officially announced.
The company reported that Nova Poshta services were temporarily unavailable due to a technical failure. As of 10:00 a.m., all services have been restored.
What absolutely cannot be sent by Nova Poshta?
According to the carrier's rules, the following cannot be sent in parcels:
- food products that require special temperature conditions or have an expiration date that expires before the delivery date;
- chilled or frozen foods;
- dairy products and eggs;
- food products of animal origin in places with quarantine restrictions (where a special regime may apply).
The company also does not accept for shipment:
- alcoholic beverages and excisable goods (tobacco products);
- medicine,
- vitamins and dietary supplements;
- money, precious metals and stones;
- pyrotechnics and hazardous materials;
- unregistered medical products and prohibited substances.
Latest news from Nova Poshta
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From April 13, 2026, Nova Poshta is increasing its basic rates for parcel delivery due to rising costs and adaptation to economic conditions. Packaging of small parcels, branded envelopes, forwarding in transit remain free of charge, and some service rates remain unchanged.
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On the night of April 9, a Russian drone destroyed a Nova Poshta branch in Novomykolaivka, destroying over 150 parcels. The company is compensating customers for losses in the amount of about 300 thousand hryvnias and plans to install a mobile branch.
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At Nova Poshta, free storage of parcels lasts 7 days, for pallets – 3 days, after which the paid period begins. Tariffs for paid storage vary from 10 to 100 hryvnias per day, depending on the size of the parcel or type of goods.
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Nova Poshta plans to enter the markets of Canada and China and expand its presence in Europe by 2028, as well as open a branch in the USA.